Refund policy
📋 Refund & Return Policy
Summer Deals Store
Effective Date: June 2026
✅ Our Promise To You
At Summer Deals, we want you to be 100% happy with your purchase. If something goes wrong, we are here to make it right — quickly and fairly.
📦 Return Policy
✅ You CAN Return If:
- Product received is damaged or broken
- Product is not working on first use
- You received the wrong product
- Product is significantly different from description
❌ You CANNOT Return If:
- Product has been used and working fine
- Return request made after 7 days of delivery
- Product is damaged by customer after delivery
- Ice or water damage caused by incorrect use
- You simply changed your mind after use
⏰ Return Time Window
| Situation | Time Limit |
|---|---|
| Damaged/broken on arrival | Within 24 hours of delivery |
| Not working on first use | Within 48 hours of delivery |
| Wrong product received | Within 48 hours of delivery |
| General return request | Within 7 days of delivery |
💰 Refund Policy
Full Refund ✅
You will get a 100% full refund if:
- Product arrived physically damaged
- Product stopped working within 48 hours of first use
- We sent you the wrong item
Partial Refund (50%) ⚠️
You will get a 50% refund if:
- Product has minor cosmetic damage but works fine
- Return request made between 3-7 days after delivery
No Refund ❌
No refund will be given if:
- Product is working perfectly fine
- Damage was caused by the customer
- Request made after 7 days of delivery
- Product was used and water tank was mishandled
📸 How To Claim a Refund or Return
Step 1 — Take a clear photo or video of the issue immediately on delivery
Step 2 — Contact us within the time window:
- 📧 Email: summerdealsmail@gmail.com
- 📱 WhatsApp: [+91-7739398722]
Step 3 — Our team will respond within 24 hours and guide you
Step 4 — If approved, we will either:
- Send a free replacement unit, OR
- Process a full refund within 5-7 business days
🚚 Return Shipping
| Situation | Who Pays Shipping? |
|---|---|
| Damaged/wrong product | We pay — free pickup arranged |
| Customer changed mind | Customer pays return shipping |
| Product not working | We pay — free pickup arranged |
💵 Refund Processing Time
| Refund Method | Time |
|---|---|
| UPI / Bank Transfer | 3-5 business days |
| Original payment method | 5-7 business days |
| Cash on Delivery orders | Bank transfer within 5 days |
❓ Common Questions
Q: I opened the box and the product is broken — what do I do? A: Take a video immediately and WhatsApp us within 24 hours. We will send a free replacement within 3-5 days.
Q: The mist stopped working after 2 days — can I return it? A: Yes! Contact us within 7 days with a video proof. We will replace it free of charge.
Q: Can I return if I just don't like it? A: We only accept returns for damaged or non-working products. Please read the description carefully before ordering.
Q: How long will my refund take? A: Once approved, refunds are processed within 5-7 business days to your original payment method.
📞 Contact Us
| Channel | Details |
|---|---|
| summerdealsmail@gmail.com | |
| [+91-7739398722] | |
| ⏰ Support Hours | Monday–Saturday, 9 AM – 7 PM |
This policy applies to all orders placed on SummerDeals.in. We reserve the right to update this policy at any time. Last updated: June 2026.